Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of goods are exempt from being returned, including any items that are marked as final sale. If you have any questions about whether your item is eligible for return, please contact us before initiating the return process.
Return Process
To initiate a return, you must contact us by emailing [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with your return. Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If the return is due to a mistake on our part, we will cover the return shipping costs.
Refund Processing Time
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card company.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Please follow the return process outlined above to return your item before placing a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damage for our records. If the item is confirmed to be damaged or defective, we will provide instructions for returning the item and will issue a full refund or replacement at no additional cost to you.
Contact Information
If you have any questions about this Return and Refund Policy or need assistance with a return, please contact us via email at [email protected]. We are here to help and will respond to your inquiries as quickly as possible. Thank you for shopping with us and for your understanding of our policies.